Now, you should know there was a whole other confusing exchange in the last 24 hours that led to another confusing chain of events (namely overstating the amount of my refund by $14.99 leading me to wonder what I had actually been charged).
But I think 1800flowers and I have reached détente: I am getting a full refund and a $20 coupon and they just saw me eliminate all financial data and their permission to market to me from their Web site.
In the end, the last word will go to Betty who took the time to respond to yesterday's response to her e-mail:
Mark,
The complaint that I responded to was the one that you stated you had chatted with an agent and had been assured that this would be delivered on Saturday. You had also stated that your order had been canceled at no knowledge to you. I apologize for all the confusion.
Sincerely,
Betty Ellis
HAN Priority Unit Specialist
OK, I WAS tempted to write back and ask what "HAN" stands for... "Hosed Another Numbskull?"
But, for now, I consider the matter closed. All you 1800flowers employees who have visited Mark's World these past few days can move on to new anti-1800flowers rants...
More later,
Mark
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